![]() ![]() Accept and activate passengers’ self-tagged bags at activation stations.Clear/verify international documents at kiosk in the ticket counter area and activation stations.Queue lines at ticket counter kiosks and ticket counters.Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters.Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations.Perform customer service on the job training.Maintain timeline of flight boarding process.Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters.Perform passenger service flight close-out procedures.Deliver domestic/international flight documents.Make boarding and departure gate announcements.Operate jetways/bridges for purposes of boarding and deplaning passengers.Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria.Perform passenger boarding, including ticket lift and/or boarding pass lift/verification.Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation coordinate refuel and refresh. ![]() Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades.Rebook passengers on oversold flights and during irregular operations.Book, ticket and confirm flight reservations.Issue, reissue and refund passenger tickets.Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. These are the essential functions of the job ![]()
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